Customer Service And Medicine: What Do The Experts Say?

Yanique Grant, an expert in customer service, speaks about ways healthcare service industries can improve healthcare service delivery through improved customer service by engaging all stakeholders in medicine- employers, employees and clients.
In this episode Dr. Samantha Johnson speaks with Customer Service Expert Yanique Grant on customer service in medicine. How customer service impacts both clients and healthcare workers and how stakeholders within the healthcare system, including leaders and administrators, can impact improved customer service for both tiers of clients- employees and patients.

Catch up with Yanique here and buy her book!
The ABC’s of a Fantastic Customer Experience Handbook

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